I dropped off my drive and spoke with Evan. Their office is super easy to find, and was convenient for me because I work in the area. I decided to drop my drive off and see if they could fix it. They told me I could come in (YES they have an actual office in NYC, not like other companies!) and drop off my drive for a free evaluation, and that they would contact me and let me know the issue with my drive. When I reached Data Recovery Experts they were friendly and helpful on the phone. After a couple searches for data recovery, I made some calls, but most places wanted to mail my drive out to some far away facility, even though google told me they were local.not going to happen. I later found my drive to be corrupted, and my priceless family photos and videos lost. I had saved a bunch of memorable family photos and videos onto a usb drive and thought they would be safe. #Hard drive data recovery nyc plus#I really appreciate Alex's honesty and candor, unlike some other companies trying too hard to get business, i feel like he really cares about his customer.Įven though I didn't end up doing business with him, I can still feel the professionalism of him through our conversation, plus his cheerful phone etiquette really lightens the mood especially in such a stressful time like now. In order to save my time, he referred me to another bigger data recovery company that has the part. Instead of encouraging me to send through the device to him asap like some other companies did, Alex offered to check his stock first to see if he has the spare part required to fix my drive.Īfter checking his device stock, he told me he doesn't have it currently and needed to order the specific part, which could take several extra days. Through the conversation on the phone with Alex, he gave me a pretty detailed and straightforward explanation of the issue with my drive and the mechanism behind to fix it based on my description of the drive's condition. My external hard drive with many critical files crashed all of a sudden in this pandemic, which caught me off guard.
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